Contact Us
We would like to hear from you. Whether you have spotted something that needs updating, want to suggest a topic, or are reaching out about a partnership, use the details below to get in touch with the right team.
General Inquiries
For general questions about KSA Guides, our content, or how our site works:
Email: hello@ksaguides.com
You can also contact us by filling the form below:
We aim to respond to general inquiries within 3 to 5 business days.
Report an Error or Outdated Information
Saudi government fees, telecom codes, and portal procedures change frequently, and we rely in part on readers to help us catch information that has fallen out of date. If you have found a fee, code, deadline, or process on our site that no longer matches what you experienced, please tell us.
To help us investigate quickly, please include:
- The URL of the article
- The specific detail you believe is incorrect or outdated
- What you found instead, and where (an official source link is especially helpful, if you have one)
- The date you encountered this information
We review every correction report. If a change is confirmed, we update the article and note the revised “Last verified” date. We do not guarantee a specific turnaround time for every correction, but factual errors affecting reader safety or financial decisions are prioritized.
Content Suggestions and Topic Requests
If there is a topic about life in Saudi Arabia you think we should cover, or a guide you searched for and could not find, let us know.
We cannot guarantee that every suggestion becomes an article, but reader requests directly shape our content calendar, and many of our most popular guides started as a reader question.
Partnerships, Advertising, and Business Inquiries
For advertising, sponsorship, affiliate partnerships, or other business inquiries:
Please include your company name, the nature of your inquiry, and any relevant links or media materials. Note that all sponsored or commercial content on KSA Guides is subject to our Editorial Policy, which requires clear disclosure and does not permit paid placements to override factual accuracy.
Press and Media
For press inquiries, interview requests, or media use of our content:
Legal and Privacy Requests
For questions related to our Privacy Policy, data requests under the Saudi Personal Data Protection Law (PDPL), or other legal matters:
If you are submitting a formal data subject request (such as a request to access, correct, or delete your personal data), please see the “Your Rights” section of our Privacy Policy for what to include in your request so we can process it efficiently.
What We Cannot Help With
KSA Guides is an independent informational publisher, not a government agency, law firm, or telecom operator. We are not able to:
- Process, expedite, or check the status of your individual Iqama, visa, or government application
- Access your personal telecom, banking, or government account on your behalf
- Provide legal, financial, immigration, or medical advice specific to your situation
- Act as an intermediary between you and a Saudi government authority or private company
For matters specific to your own account or application, please contact the relevant authority or company directly. Many of our guides include the correct official contact channels, such as CST customer service, Absher support, or your telecom operator’s helpline.
Response Times
We are a small editorial team, and response times may vary depending on inquiry volume. General questions typically receive a reply within 3 to 5 business days. Correction reports involving a factual error are reviewed as a priority.
We do not offer live chat or phone support at this time. Email remains the most reliable way to reach us.